Services
Five kinds of AI system, and the month after.
Most of what eats a week falls into one of these. We build automations across all five, then keep them running, which is the part that decides whether any of it was worth doing.
AI agents
For the work that cannot be written down as rules, and only for that.
Some jobs need a decision, not a step. Reading an enquiry and working out what it is actually asking for. Pulling figures out of a supplier document that never looks the same twice. Sorting a morning of email into the six things that matter.
That is where a model earns its keep. Everywhere else a plain rule is cheaper, faster and easier to trust, so that is what we use. When we do put an agent in, it has a confidence threshold, a human check on anything it is unsure about, and a log of what it decided and why.
- Typical work
- Enquiry triage and routing, document and invoice extraction, inbox summaries, classification, first-draft replies
- Built with
- Current frontier models, called from n8n, with the fallback path always defined
- Usually live in
- Two to five weeks
Custom workflow automation
If you could write the steps on a card, it does not need a person doing it every week.
Almost every business we meet runs four or five tools that do not know about each other. A CRM, an accounts package, a booking or forms tool, a shared drive, and a spreadsheet holding the whole thing together. The gaps between them are filled with people copying and pasting.
We close the gaps and hand the repeatable steps to a workflow you can look at. Every run is logged, every step is visible, and the whole thing exports. Automation you cannot inspect is just a different kind of dependency.
- Typical work
- CRM to accounts, forms to CRM, invoice and quote chasing, client onboarding, weekly reporting, document filing
- Built with
- n8n, self-hosted or cloud, your choice
- Usually live in
- Two to four weeks
Chatbots
The same eight questions, answered instantly, in your wording.
Most of a support inbox is repetition. Opening hours, order status, what is included, how to book, where the invoice went. Answering those again is not a good use of anybody, and making a customer wait until Monday for one of them costs more than it looks.
We train the bot on your own material, not the open internet, so it answers the way you would. Anything outside what it knows is passed to a person with the conversation attached, and it says plainly that it is a bot. Nobody likes finding out afterwards.
- Typical work
- Website and WhatsApp support, order and booking status, qualification before a human picks up, internal help desks
- Built with
- Your documents and past replies as the source, retrieval over a model, escalation into your inbox or CRM
- Usually live in
- Two to four weeks
Voice agents
Every call picked up, including the ones at ten at night.
A missed call is usually a lost job, and most businesses miss a lot of them: during a service, on site, out of hours, or simply because two rang at once. Voicemail does not fix it, because nobody leaves one any more.
A voice agent answers, works out what the caller wants, books it or takes the details, and writes the whole thing into your systems before the call ends. Anything it cannot handle is transferred or logged with a transcript, so the caller is never told to ring back.
- Typical work
- Out-of-hours answering, booking and rescheduling, order status, qualification and routing, callback capture
- Built with
- Speech models over your booking and CRM systems, with transcripts kept against every call
- Usually live in
- Three to six weeks
Marketing agents
The channel that goes quiet first when a week gets busy.
Marketing is the thing that slips, and the gap shows up in the pipeline about two months later. It is not that nobody knows what to post. It is that writing, scheduling, chasing and reporting all land on somebody who already has a day job.
We build the agents that draft, schedule and follow up on a rhythm that does not depend on anyone having a spare hour. You approve, you do not produce. Everything goes out under your name and in your voice, and you see it before it does.
- Typical work
- Post and newsletter drafting, scheduling, lead nurture sequences, review requests, monthly performance reporting
- Built with
- n8n over your CMS, email platform and analytics, with a human approval step before anything publishes
- Usually live in
- Two to four weeks
The monthly service
The build is the easy half.
An automation is not finished when it works on a Tuesday. It is finished when it has survived a month of your business being itself: the odd file, the supplier who changed something without telling anyone, the week where volume tripled.
We price for that on purpose. There is a fixed fee to build, and then a flat monthly fee to run it. Both are agreed before we start. If we quote wrong, that is our problem, not an invoice you weren’t expecting.
- Daily monitoring
- Every workflow is watched. Failures raise an alert to us, not to you.
- Fixes
- When something breaks, say an API changes or a file format moves, fixing it is part of the fee.
- Changes
- Your process moves. New step, new tool, new person. We adjust it. Not a new quote.
- A monthly report
- What ran, what it handled, what broke, what we changed, and what we’d do next.
- A person who knows your system
- Same people who built it. You don’t explain it again to a support queue.
- Your data and your workflows
- Documented and exportable. Leaving is always possible, which is why nobody has.
What it costs
Two numbers, both fixed before anything starts.
The build
A one-off fee, quoted from the plan we write after looking at how you work. It doesn’t move once agreed. If the job turns out to be bigger than we thought, that’s a lesson for us.
The month
A flat monthly fee that covers monitoring, fixes, changes and the report. Not per task, not per run, not per seat. It scales with the size of the system, not with how much you use it.
We don’t publish a price list, because a two-workflow system and a twenty-workflow system aren’t the same product. Email us and you’ll get real numbers on one page, usually within a few days of the first call.